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VESC Repairs
All you need to know about VESC repairs from TRAMPA BOARDS Ltd.
Ensure you have fully read the manual before using any VESC product, as failure to understand the manual and the capacities of each VESC could result in damage to the product, personal property, and injury. 

Warranty
YOUR WARRANTY IS VOIDED IF YOU OPEN YOUR VESC
Therefore we don't recommend troubleshooting an issue yourself; your first point of action, if you have a problem with your VESC, should be to contact us.
All VESCs come with a 2-month warranty from the date of purchase & cover solely manufacturer's defects. The warranty will be voided in the case of modifications, insufficient care, wrong assembly, or misuse or abuse.
Please refer to our warranty page.

The Process
Step One - Contact us either by emailing us at info@trampaboards.com or calling us during our working hours (Mon-Fri 7-4 UTC) on +44 (0)115 841 0006
Step Two - Generally, there will be two outcomes from our contact: we'll either be able to diagnose the issue remotely, or we'll need the VESC returned to Trampa HQ, where we'll diagnose the issue. 
Step Three - If the product needs to be sent in, our goods in department will contact you to oragnise the return to Trampa HQ. DO NOT ARRANGE YOUR OWN SHIPPING, we have our own contracts with carriers and will arrange the best return option for you. Whether you are liable for shipping costs will depend on the warrenty status. 
Step Four - Upon receiving the VESC, we will conduct our free inspection and conduct a repair if possible.
Step Five - We will contact you to inform you of the repair that has taken place, and if under warranty, we will ship the repaired VESC back. If out of warranty, we will present an invoice for repair, parts, & shipping costs, which, once paid, we will return the product.

In the case a repair is not possible, while under warranty we will ship a replacement device, and if the device is out of warranty, a member of our team will discuss your options with you. 

Cost
Regardless of warranty, we will inspect your VESC for free.
Costs of the repairs and parts may vary, please refer to the invoice after our inspecion.

General Shipping Return Costs

Insurance, Customs & Delivery Times
Please refer to our Shipping Guide