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Shipping Guide
All you need to know about shipping from TRAMPA BOARDS Ltd


Delivery Options
Trampa Boards Ltd is able to offer shipping services from Fedex, DHL, UPS & for smaller items Royal Mail. 
Once you have created an account & have put items into the basket, the different couriers companies API keys will be able to offer you all of the shipping services available to your destination. 
If you then head to the check out page, you will see a drop down menu showing the different services. Different couriers specialise in different areas, i.e. Fedex into the USA & therefore sometimes not all couriers will show rates to your destination for a variety of reasons. All international shipments are sent tracked and signed for. Royal Mail & DHL collection time is 14:00 GMT, whilst UPS & Fedex collect a little later at 3.30pm. 
 

Pricing
Prices for both domestic & international parcels will be calculated at checkout & will be based on the location of the delivery address in your Trampa Account & the weight & dimensions of the parcel.
 

Insurance
All deliveries are 100% fully covered by our shipping insurance. A 1% shipping insurance fee will be added to every order.
If your parcel goes missing then you must inform us within 14 days of your parcel not arriving or arriving damaged to qualify for an insurance claim. Trampa Boards Ltd does not take responsibility for missing parcels where you have agreed for it to be left in a ‘safe’ place.
 

Customs
UK Customers pay 20% VAT tax on all purchases delivered inside the UK.
International customers purchase TAX FREE from Trampa Boards Ltd. Instead, international customers pay Import taxes direct to their own Government (Collected by the couriers) when the items arrive into the country, so please dont be surpriised and be ready to pay this import tax promptly when you are contacted to do so, as delaying paying your import taxes will on delay on delivering your items so pay quick to get fast delivery.
 

Delivery Times
*Please note these are a rough guide only, shipping and customs backlogs happen from time to time, holiday periods, covid and union strikes.
 

Parts & components are shipped on the day we receive payment. Orders received after 2pm will be sent the next day. Full boards may take a little longer depending on the queue.

UK – 1- 3 days (options available)

USA & Canada – 1-5 days

Europe – 3-5 days

Asia – 3-7 days

Australasia – 5-10 days

South America – 3-5 days

Collection Options
Collect from HQ – free please contact us to arrange a time.
Collecting with own couriers – No problem, look out for an email with the weight and dimensions.
 

Shipping FAQ’s

I am missing an item from my order what do I do?
Please double check for missing small parts that can sometimes get stuck in the folds of the packaging. If an item is on your order but definitely not in your delivery please email us. 

Where is my order?
Track your order using the link in your order confirmation email. If you think you should have already received your order and you haven't please don't delay in getting in touch with us to investigate.

How much will my customs fee be?
Customs fees are made up of import tax and duties, the amount to be paid depends on the goods and the country they are imported to. The tax will be charged at the rate in your country, usually around 20%. Duty rates range between 2% and 5% on our goods. Please check on your government import web page. The courier will also charge their own customs handling fee, these prices vary, please check with your chosen courier.

Can you reduce my invoice so i can pay less customs?
No sorry we cannot do this in any circumstances. The tax is taken by your government and is linked directly to our sales system. However please be reminded that you do not pay tax on the purchase of your items from us.

I have a special shipping request can you help me?
In most cases the answer is yes, please email us with your needs and we will come back to you.