This site is best viewed in Google Chrome, Firefox or Safari. Click here to remove this message.

Shipping Guide

Shipping Guide

All you need to know about shipping

 

Delivery Options

We use DHL, UPS and Royal Mail, you will have a choice of courier at checkout and will be able to see their prices before you submit your order. Sometimes not all couriers will show for a variety of reasons. All international shipments are sent tracked and signed for.

 

Pricing

Prices for both domestic and international parcels will be calculated at checkout and will be based on the location of the delivery address and the weight and dimensions of the parcel.

 

Insurance

All deliveries are fully covered by our shipping insurance, there is a £200 excess. A 1% shipping insurance fee will be added to every order over £200. You must inform us within 14 days of your parcel not arriving or arriving damaged to qualify for an insurance claim. We do not take responsibility for missing parcels where you have agreed for it to be left in a ‘safe’ place.

 

Customs

International customers do not pay 20% tax on purchases from us, instead this is paid as a customs fee when you receive your goods. Please be ready to pay this promptly when you are contacted.

 

Delivery Times

*Please note these are a rough guide only, shipping and customs backlogs happen from time to time, holiday periods, covid and union strikes.

 

Parts and components are shipped on the day we receive payment. Orders received after 2pm will be sent the next day. Full boards may take a little longer depending on the queue.

 

UK – 1- 3 days (options available)
USA & Canada – 1-5 days

Europe – 3-5 days

Asia – 3-7 days

Australasia – 5-10 days

South America – 3-5 days

 

Collection Options

Collect from HQ – free please contact us to arrange a time.

Collecting with own couriers – No problem, look out for an email with the weight and dimensions.

 

Shipping FAQ’s

 

I am missing an item from my order what do I do?

Please double check for missing small parts that can sometimes get stuck in the folds of the packaging. If an item is on your order but definitely not in your delivery please email us. 

 

Where is my order?

Track your order using the link in your order confirmation email. If you think you should have already received your order and you haven't please don't delay in getting in touch with us to investigate.

 

How much will my customs fee be?

Customs fees are made up of import tax and duties, the amount to be paid depends on the goods and the country they are imported to. The tax will be charged at the rate in your country, usually around 20%. Duty rates range between 2% and 5% on our goods. Please check on your government import web page. The courier will also charge their own customs handling fee, these prices vary, please check with your chosen courier.

 

Can you reduce my invoice so i can pay less customs?

No sorry we cannot do this in any circumstances. The tax is taken by your government and is linked directly to our sales system. However please be reminded that you do not pay tax on the purchase of your items from us.

 

I have a special shipping request can you help me?

In most cases the answer is yes, please email us with your needs and we will come back to you. 

 

menu-icon menu-icon menu-icon menu-icon menu-icon menu-icon menu-icon menu-icon